{"xsrfToken":"01eb9b1462f9b4996b1fdddfcca1b9fbc4928927_lout","branding":{"id":"7","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4f5edb","headerLinkHoverBGColor":"#4f5edb","headerBadgeColor":"#4f5edb"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d1ed2770-2303-4b42-818a-3353783626ad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZDI5MWY0NC03MGRkLTQzNWMtOTM2Yi04ZjRiZDkxNjdkNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxZWQyNzcwLTIzMDMtNGI0Mi04MThhLTMzNTM3ODM2MjZhZCI6WyJyZWFkIl19LCJleHAiOjE3NDcwOTA2OTAsIm5iZiI6MTc0NzA5MDA5MH0.LTJksUtCBtZ4ygLDFCemmcw3qqaFuLQyiVUt42x8nXA&client=7d291f44-70dd-435c-936b-8f4bd9167d42&mode=fit","logoId":"d1ed2770-2303-4b42-818a-3353783626ad","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#445deb","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"cs","projectId":10136,"serviceDeskId":7,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"50","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10616,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[12],"key":""},{"id":"49","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10638,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[12],"key":""},{"id":"47","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10625,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[],"key":""},{"id":"48","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10630,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""},{"id":"51","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10634,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"52","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10624,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[],"key":""},{"id":"53","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10628,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"46","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10609,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[50,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"29b79433-ca10-3c81-a54a-775f7bc4d93b","appLinkName":"System Confluence","appLinkUrl":"https://idenfy-ivs.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://idenfy-ivs.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":7,"kbLinkDomainURLs":["https://idenfy-ivs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZDI5MWY0NC03MGRkLTQzNWMtOTM2Yi04ZjRiZDkxNjdkNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwOTEyOTAsIm5iZiI6MTc0NzA5MDA5MH0.CxwgEpKsRGeiZV6KVZJhvC5yCgI4FzO7bwgoNDKzuoE","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"7d291f44-70dd-435c-936b-8f4bd9167d42","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":50,"projectId":10136,"form":{"name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","intro":"<p>Request received from your email support channel.</p>","instructions":"","icon":10616,"iconUrl":"https://idenfy-ivs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Body","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/50","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/50","calendarParams":{"firstDay":0,"date":"2025-05-13T01:48:10+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"29b79433-ca10-3c81-a54a-775f7bc4d93b","appLinkName":"System Confluence","appLinkUrl":"https://idenfy-ivs.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://idenfy-ivs.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":7,"kbLinkDomainURLs":["https://idenfy-ivs.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZDI5MWY0NC03MGRkLTQzNWMtOTM2Yi04ZjRiZDkxNjdkNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwOTEyOTAsIm5iZiI6MTc0NzA5MDA5MH0.CxwgEpKsRGeiZV6KVZJhvC5yCgI4FzO7bwgoNDKzuoE","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"7d291f44-70dd-435c-936b-8f4bd9167d42","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=idenfy-ivs","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"01eb9b1462f9b4996b1fdddfcca1b9fbc4928927_lout","baseUrl":"https://idenfy-ivs.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://idenfy-ivs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7d291f44-70dd-435c-936b-8f4bd9167d42","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f467c1d463a945f7bde6fad0f8e04e87","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}